Q1: How far in advance should I book my taxi?
A1: You can book anytime before the pick-up time. However, most of the time the taxis are fully booked within 3 days so we encourage you to schedule your booking at least 3 days in advance.
Q2: When should I receive the driver’s contact details?
A2: You will receive the driver’s contact details around 9pm on the day before your travelling date.
Q3: How long in advance can I revise my travel schedule?
A3: You can make travel changes 24 hours before the scheduled date. However, the acceptance of the revision will still depend on the availability of the taxi.
Q4: What car models do you have?
A4: Toyota Innova, Toyota Alphard and Hyundai Starex.
Q5: Are the prices listed for single trip or for return trip?
A5: All listed prices are referring to one-way trip only.
Q6: When is the latest I can confirm the trip?
A6: You can book at any time via our website. We do recommend to book at least 3 days ahead for weekend bookings. For instant or within same day bookings, please WhatsApp us to check driver availability for you.
Q7: The number of passengers for my trip has changed. Can I change my booking?
A7: Yes. Kindly inform us ASAP for any changes. Charges will differ if you require a bigger vehicle and will be according to new vehicle charges selected. Do note this will depend on vehicle availability as well at point of change.
Q8: I have babies and small toddlers as passengers. Do I have to indicate this in “no. of passengers”?
A8: Yes, please indicate correct number of infants or children in your booking details. There will be maximum number of passengers allowed for private vehicle ride depending on vehicle type. Therefore, we can advise suitable vehicle accordingly.
Q9: I am very sensitive to smoke odour/ smell. Can I get a non-smoking vehicle?
A9: Yes, please indicate during booking request.
Q10: Can I just check rates without making a booking?
A10: Sure. You can Whatsapp us https://wa.me/601132233311. Reservation will only be confirmed after we receive confirmation from your end.